- Cancellation before Thursday 11:59 PM deadline
- Quality issues reported within 24 hours with documentation
- Delivery failure due to our error
- Incorrect order received
- Cancellation after Thursday 11:59 PM deadline
- Customer address error preventing delivery
- Unclaimed pickup orders
- Meals not refrigerated properly after receipt
- Subjective taste preferences
- Contact hello@mostlygreensco.com with order number
- Provide reason and documentation (photos if quality issue)
- Refunds processed within 5-7 business days
- Credited to original payment method